Privacy Policy

Introduction

Phoenix Rigging ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect through phoenixrigging.co.za, how we use it, and the choices you have. It's written to comply with South Africa's Protection of Personal Information Act (POPIA).

Information We Collect

When you submit a quote request through our contact form, we collect the information you provide: full name, email address, phone number, company name (optional), subject, and your message. This is sent directly to our team by email so we can respond to your enquiry — it is not stored in a database on our server.

We also collect basic, non-identifying usage data automatically via Google Analytics, such as pages visited, general location (city/country level), device type, and how you arrived at our site.

How We Use Your Information

• To respond to quote requests and enquiries you submit.
• To understand how visitors use our site, so we can improve it.
• To meet legal or contractual obligations where relevant.

We do not sell, rent, or trade your personal information to third parties, and we do not use it for marketing you haven't asked for.

Third-Party Services

Our site uses a small number of third-party services that may process data on our behalf:

• Google Analytics — collects anonymised usage statistics via cookies. See Google's Privacy Policy.
• Google Maps — used to display our location and provide directions. Loading the map may share your IP address with Google. See Google's Privacy Policy.
• Google Reviews — we display publicly available Google review content for this business; this doesn't involve any of your personal information.

Cookies

Google Analytics sets cookies in your browser to distinguish visitors and measure site usage. You can disable cookies in your browser settings, or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Data Retention

Quote request details are kept only as long as needed to handle your enquiry and any resulting business relationship, and may remain in our email records in line with standard email retention. Analytics data is retained according to Google Analytics' default retention settings.

Your Rights

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us, and to object to how it's processed. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with South Africa's Information Regulator.

Contact Us

For any privacy-related questions or requests, contact us at info@phoenixrigging.co.za.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date above reflects the most recent revision.